FAQ

  • What is the difference between the Library and Courses Pages?

    The Library Page contains individual videos, series, and playlists. The Courses Page contains organized courses and guided learning paths including VCA, On Demand, Fundamentals, and more.

  • Where are Exam Prep Videos located in the VMware Learning Zone?

    You can find them on the Library Page

  • Where are Exam Prep Courses located in the VMware Learning Zone?

    You can find them on the Courses Page.

  • Can the Exam Prep videos be used as a substitute for Instructor Led training courses?

    The Exam Prep videos are a fast-paced comprehensive review of the exam objectives and are an excellent way to prepare to take an exam. However, the videos are a supplementary review and not intended to be a substitute for training. If you need or require training, we strongly recommend that you take one of VMware’s high-quality training courses (available in On Demand and Instructor led formats).

    Exam Preps do not meet or fulfill the course requirement required for VMware Certification.

  • What if I have questions about On Demand Content?

    For questions concerning On Demand Content refer to the On Demand FAQ document found here.

  • Which browsers are supported by VMware Learning Zone?

    The latest versions of all major browsers, such as Firefox, Safari, Chrome, Opera, and Internet Explorer are supported.

  • How do I create my own Playlist?

    Once you find and access content you want to add to your playlist, select the “+Playlist” link and add the content to a playlist with a name you specify.

  • Can I download content to my local machine?

    VMware does not support downloadable content at this time.

  • Who should I contact to propose a new topic for VMware Learning Zone?

    We request you submit your proposal through this Web form.

  • Who do I notify if I feel content is out of date or has technical issues?

    We request you to write to [email protected] with appropriate justification.

  • Why am I unable to access content with my VMware Learning Zone Subscription?

    VMware requests you write to [email protected] and specify the exact issue and include screenshots if applicable.

  • How do VCDX candidates get access to a VMware Learning Zone subscription?

    We request you to write to [email protected] and provide the candidate ID associated with your VCDX credentials.

  • Why am I not able to access my VMware Learning Zone Subscription post purchase?

    You must access the VMware Learning Zone subscription by following these steps:

    • Log on to your myLearn account
    • Check for the VMware Learning Zone subscription under VMware Education > myEnrollments
    • Click on the “VMware Learning Zone” subscription in the “Subscription” section for access
    • If the issue persists, we request you to write to [email protected] and specify the exact issue with screenshots.
  • Why am I unable to access content with my VMware Learning Zone Subscription?

    VMware requests you write to [email protected] and specify the exact issue and include screenshots if applicable.

  • How do VCDX candidates get access to a VMware Learning Zone subscription?

    We request you to write to [email protected] and provide the candidate ID associated with your VCDX credentials.

  • How do I renew my expiring VMware Learning Zone subscription?

    You will be receiving timely subscription renewal email notifications with the renewal link to your registered email address.

    In addition, you also can renew your subscription any time before the subscription expiration date by clicking on the “Renew” button associated to your subscription in your myLearn account.

  • How do I request a refund of my VMware Learning Zone Subscription?

    Please note that the VMware Learning Zone product is non-refundable per the Terms and Conditions (T&Cs). Users must accept the T&C’s presented at the time of registration, to complete the registration process. Below are the T&C details for the VMware Learning Zone for your reference.

    • VMware Learning Zone package subscription access is for individual use and may not be shared.
    • VMware Learning Zone package subscription is nontransferable.
    • No Refunds
    • Video streaming performance can vary depending upon internet connection speed and reliability. VMware is not responsible for a purchaser’s internet bandwidth (this is the responsibility of the purchaser).
    • The 365-day package subscription term begins on date of purchase and is not extendible unless renewed.
    • System may be unavailable from time to time for planned system maintenance. VMware will attempt to notify users of planned downtime.
    • Content available in the VMware Learning Zone subscription package is subject to change. Additional content may be added periodically and content may be archived periodically once the material is out-of-date.
    • Content assets hosted in the VMware Learning Zone are owned by VMware, Inc. and may not be downloaded, copied or shared in any way with nonsubscribers of the VMware Learning Zone.
    • Videos in the VMware Learning Zone may include forward looking statements that are subject to risks and uncertainties. Actual results may differ materially as a result of various risk factors, including those described in the 10Ks, 10Qs, and 8Ks VMware files with the SEC.
  • Which browsers are supported by VMware Learning Zone?

    The latest versions of all major browsers, such as Firefox, Safari, Chrome, Opera, and Internet Explorer are supported.

  • How do I create my own Playlist?

    Once you find and access content you want to add to your playlist, select the “+Playlist” link and add the content to a playlist with a name you specify.

  • Can I download content to my local machine?

    VMware does not support downloadable content at this time.

  • Who should I contact to propose a new topic for VMware Learning Zone?

    We request you submit your proposal through this Web form.

  • Who do I notify if I feel content is out of date or has technical issues?

    We request you to write to [email protected] with appropriate justification.

  • Why doesn’t the legacy VMware Education App work with the new VLZ?

    Access to the new VLZ, from a mobile device, is accomplished simply by using your mobile device’s browser. There is no longer a need for the legacy app.